Building Legendary Service

How can an organization streamline it’s operations, yet increase their level of customer service? On episode nine of The Career Challenges Podcast, I learn how to do exactly that! Well, not me specifically, but I learn the process for how it can be done. Jay Richardson, a business consultant and coach, has been helping companies, […]

Always Have a Plan

John Knotts was, at one point in his life, listless and without direction. It wasn’t until he was in the Air Force that he met extraordinary people who influenced him to start making plans. And not just short-term plans, but long-term plans. Now John, who’s a mentor, coach, consultant, and business owner, is hard at […]